Service Management eJournal

This eJournal distributes working and accepted paper abstracts that deal with service system design and control, workforce planning, service quality, capacity planning and demand management. The eJournal welcomes research with a focus on the importance of services in the field of operations management. Topics of interest include, but are not limited to, importance of service sectors, e-businesses and how they contribute to services, designing and managing service systems, yield management, and customer relationship management.

Click here to Browse our Electronic Library to view our archives of abstracts and associated full text papers published in this journal.

Sample Issue

Service Management eJournal Advisory Board
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