The Technology & Operations Management Unit has evolved to reflect the changes in the world of operations by expanding its research, teaching, and course development in information technology, supply chains, and service industries.
The "TOM" field is concerned with the design, management, and improvement of operating systems and processes. As its researchers seek to understand the challenges confronting firms competing in today's demanding environment, the focus of the Unit's work has broadened to include the multiple activities comprising a firm's "operating core":
- the multi-function, multi-firm system which includes basic research, design, engineering, product, and process development and production of goods and services within individual operating units;
- the networks of information and material flows that tie operating units together and the systems that support these networks; and
- the distribution and delivery of goods and services to customers.
Global Reach of Harvard Business School: Technology & Operations Management Unit Working Paper Series
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