This eJournal distributes working and accepted paper abstracts concerned with the importance of allocation of different servers and agents to handle multiple operational and customer service demands. The eJournal welcomes research with a focus on the prioritization of servers to handle continuously arising demands to reduce the customer wait times. Topics of interest include, but are not limited to, workforce scheduling, queuing theory, determining optimal number of servers, and labor staffing for controlling the service levels.
Click here to Browse our Electronic Library to view our archives of abstracts and associated full text papers published in this journal.
Scheduling eJournal Advisory Board
Click on the individual's name below to view the editor or advisory board member's author home page.
No Advisory Board at this time.